![]() Had great trips to both but like LA far more. I rested on my laurels knowing I had previously had very good experiences with their hotel and sister hotels.I have stayed at both of these resorts. I should’ve checked reviews like I usually do for hotels. Now I feel embarrassed! I don’t know if after Covid it went downhill of after Hyatt took over. We’ve stayed with dreams twice and secrets three times since 2017 and I have recommended this place to many people. Most of the staff were pretty nice, but it has definitely gone downhill. The customer service here used to be amazing. Totally ridiculous, we arrived 1 hour after they opened. We were seated after I complained to the manager that there was an empty table next to us for over 20 mins. The steakhouse made us wait almost two hours. Arrived at 8pm and had almost a two hour wait. The food in the Italian restaurant was terrible. To get this credit you would have to basically go to a time share pitch. Booked on Expedia and they offer a $200 resort credit. You couldn’t even remove it! Very annoying. Then every 4 mins or so there was a beep on the screen and a pop up asking to connect a device. The TV in the room had buttons on the remote for apps (Netflix) which we used on prior visits, it wasn’t working so I called downstairs and I was told the option was not available. When housekeeping came they wouldn’t refill the towels. The headboard had some crazy black spots that looked like mold. One of the pillows in the room was dirty, robes were dirty. You felt the furniture, trims, fixtures were beaten up. Not what it used to be…We’ve stayed there in 2018,2019 and were very happy both times. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. ![]() The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service.
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